Privacy Policy

Effective Date: 01/01/2025

Highland Lumber (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website highlandlumber.com (the “Site”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Information We Collect

We may collect information about you in various ways, including:

1. Information You Provide to Us

  • Personal Information: Name, email address, phone number, mailing address, and other contact details when you fill out forms or interact with us.

  • Account Information: If you create an account, we collect login credentials and profile information.

2. Automatically Collected Information

  • Device Information: IP address, browser type, operating system, and device type.

  • Usage Data: Pages visited, time spent on the Site, clicks, and other analytical data.

  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.

3. Third-Party Information

We may receive information about you from third-party services or partners, such as social media platforms, analytics providers, or advertising partners.

How We Use Your Information

We use the information we collect for purposes including:

  • Providing and improving our products and services.

  • Personalizing your experience on the Site.

  • Communicating with you, including responding to inquiries and sending promotional materials.

  • Conducting analytics to understand usage patterns and improve the Site.

  • Complying with legal obligations and protecting our rights.

How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: With vendors and contractors who perform services on our behalf.

  • Legal Obligations: To comply with laws, regulations, or legal requests.

  • Business Transfers: In connection with mergers, acquisitions, or other business transitions.

  • With Your Consent: When you provide explicit consent for sharing your information.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on the Site. You can manage your cookie preferences through your browser settings. Disabling cookies may affect functionality on the Site.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any information.

Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure. Use the Site at your own risk.

Your Privacy Rights

Depending on your location, you may have certain rights under privacy laws, including:

  • Accessing, correcting, or deleting your personal information.

  • Opting out of marketing communications.

  • Restricting or objecting to data processing.

To exercise these rights, please contact us using the information provided below.

SMS Communications

By providing your phone number, you consent to receive SMS messages from Highland Lumber. These messages may include updates about your orders, promotional offers, and other communications related to our products and services. Standard messaging and data rates may apply.

Managing SMS Preferences

  • You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive.

  • For assistance or additional information, reply “HELP” or contact us directly using the contact information below.

Please note that opting out of SMS communications may affect your ability to receive time-sensitive updates regarding your interactions with Highland Lumber.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this page periodically to stay informed.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Highland Lumber

  • Phone: (714) 778-2293

  • Email: info@highlandlumber.com

  • Mailing Address: 300 E Santa Ana St. Anaheim, Ca 92805

Thank you for trusting Highland Lumber. Your privacy matters to us.

Who we are

Suggested text: Our website address is: http://highlandlumber.wpengine.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.